Actions a lot of the time speaks louder then words....
When thing goes wrong no matter what they may be it always seems to be better when you do something to make amends then by only talkin about it.
Words travel only so far and most of the times people don't even know how to say what is truly in their hearts.
Therefore when you do something to correct the thing that went wrong it tends to open their eyes and make them think that "Oh Hey they truly do care"....
Remember everyone has feelings and they do tend to get hurt by things done wrong and want them to mend!!!